Shipping Policy

1. How Ceezon ships

Ceezon operates a direct dispatch model. Orders are routed to the vendor holding the product, who packs and dispatches directly to your delivery address. This means:

• Products are not held at a central Ceezon warehouse (except select self-pickup items)
• The parcel will carry a Ceezon label, not the vendor's name
• If you order multiple items from different vendors, they will arrive in separate parcels
• All parcels are tracked from dispatch to delivery

2. Domestic India shipping

Delivery timelines are estimates from the date of vendor dispatch, not order placement. Business days exclude Sundays and national public holidays.

Ceezon ships to all serviceable pin codes in India. To check if your pin code is serviceable, enter it at checkout. If not serviceable, you will be notified before payment.

3. International / NRI shipping

Ceezon ships internationally for NRI customers. International orders are only shipped to an Indian delivery address (Gift to India model). We do not currently ship finished garments outside India.

The NRI customer pays in INR, charged to their international card. No additional international shipping fee — the shipping charge is the same as for domestic orders.

4. Shipping charges

Shipping charges are shown clearly at checkout before payment. No hidden charges.

Transit insurance

All shipments are covered by transit insurance. In the event of damage or loss in transit, Ceezon will file the insurance claim and dispatch a replacement or refund within 7–10 business days. You are not required to file the claim yourself.

5. Order tracking

You will receive real-time order updates at each stage:

• Order confirmed — immediately after payment
• Order dispatched — when vendor ships, with AWB/tracking number
• Out for delivery — on the day of delivery
• Delivered — with delivery confirmation

Updates are sent via:

• WhatsApp (if mobile number provided)
• Email (always)
• SMS (for domestic orders)

You can also track your order at any time by logging into your Ceezon account and visiting "My Orders." The tracking link from the courier is embedded directly in your order status page.

6. Self-pickup option

For products held at Ceezon's Delhi location, a self-pickup option is available at checkout.

Self-pickup orders are not subject to any shipping charge.

7. Delivery failures and re-attempts

If a delivery attempt fails (recipient unavailable, incorrect address, access issues):

• The courier will make up to 3 delivery attempts
• You will be notified before each re-attempt via WhatsApp/SMS
• After 3 failed attempts, the parcel is returned to the dispatch location

If a parcel is returned due to failed delivery:

• We will contact you to confirm a corrected address and re-ship at no extra charge (one time only)
• If you do not respond within 7 days of our notification, a store credit equal to the product value (minus original shipping charge) will be issued

8. Festive and peak season delays

During high-demand periods — Diwali, Eid, Navratri, Christmas, Republic Day sale — courier networks experience higher volumes and occasional delays. During these periods, add 2–3 business days to the estimated delivery timelines.

We will communicate anticipated delays proactively via email and on the website homepage when seasonal delays are expected.

9. Customs and import duties (NRI)

Since Ceezon ships only within India (domestic delivery), there are no customs duties or import charges applicable to orders. The product ships from an Indian vendor to an Indian address — entirely within India's tax jurisdiction.

GST is included in the displayed product price. There are no additional taxes at delivery.

10. Contact for shipping queries

For any shipping-related query — tracking, delays, delivery issues, or address changes before dispatch — contact:

Please include your Order ID in all communications for faster resolution.