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Returns & exchanges

Exchange policy

Because our AI helps you order the right size the first time, Ceezon runs an exchange-only policy. Here's exactly when an exchange applies and how it works.

Last updated 4 July 2026

Our exchange-only approach

Ceezon operates an exchange-only system, without standard returns. We do not accept returns for a change of mind, a change of preference, or general dissatisfaction. To be eligible, an exchange must be raised within 48 hours of delivery with clear supporting photographs.

When exchanges are accepted

  • Manufacturing defects, such as torn seams or broken fasteners
  • The wrong item or wrong size being dispatched
  • A significant difference in colour from what was shown
  • Damage that occurred in transit

When exchanges are not accepted

  • A change of mind after delivery
  • Items that have been worn, washed, or altered
  • Items with the original tags removed
  • Requests raised more than 48 hours after delivery
  • Products marked “Final Sale” or “No Exchange”

Exchange timeline

An exchange typically completes within 7–10 business days from approval.

  1. Review. We review your request within 24 hours.
  2. Pickup. Reverse pickup is arranged within 2–3 business days.
  3. Inspection & dispatch. After we inspect the item, your replacement is dispatched within 2 days.

When we issue a refund instead

Refunds are issued only in these situations:

  • The item is out of stock and no replacement is available
  • The order is cancelled by Ceezon
  • A technical payment error has occurred
  • You decline an offered store credit

Refunds are processed within 3–10 business days depending on your payment method. Store credit, where offered, is issued immediately and is valid for 12 months.

What you'll need

Please share clear photographs of the item within 48 hours of delivery so our team can assess your request quickly. Keep the item unworn, unwashed, and with all original tags intact.

Your statutory rights

This policy does not override your protections under the Consumer Protection Act, 2019 or any applicable regional consumer legislation. To start an exchange, write to support@ceezon.com.